If your caregiver is late or hasn't shown up, here's how to handle it step by step. Stay calm—most delays are minor, but it's good to know what to do. Open the Home tab and tap your current or upcoming visit. The app shows the scheduled time and any status updates from your caregiver. If your caregiver was supposed to arrive now, the app will show Scheduled. After they clock in, it updates to In progress. Caregivers sometimes hit traffic or need a few minutes to arrive. Wait 5-10 minutes and check the app again. If the app status hasn't changed and you're still waiting, move to the next step. Tap Messages and open your agency's conversation. Send a quick message: 'My 10am visit with [caregiver name] hasn't started yet. Can you check on them?' Include the scheduled time and the caregiver's name so your agency can find the right person quickly. If it's urgent or you need an immediate answer, call your agency directly. Their phone number should be in your paperwork or visible in the visit detail screen. A call is faster than messaging for time-sensitive issues. Once you contact your agency, they will try to reach your caregiver. They may also look for a backup caregiver to cover the visit if the first one can't make it. Your agency will message or call you with an update. If you have a true emergency (medical crisis, safety concern, or you can't reach your agency right away), contact your family, a friend, or call 911 directly. Don't wait for the app or your agency to respond if…