Need help with something? Here's who to reach out to depending on your question. Need to move or cancel a visit — Contact your agency office through Messages or by phone. Caregiver is late or missing — Contact your agency immediately through Messages or phone. Want to request a different caregiver — Message your agency through the app Questions about an invoice — Contact your agency's billing contact. Need a receipt or payment confirmation — Ask your agency to email it to you. Dispute a charge — Contact your agency billing team as soon as possible Want to change your care plan — Message your agency through the app. Questions about what your caregiver does — Message your agency or ask your caregiver directly. Medical concerns or health emergencies — Call your doctor or 911 (not your agency) Problems signing in — Check this help center or contact your agency support. App not working right — Check this help center or tell your agency office. Forgot your password — Use the password reset link in the sign-in screen Want to invite a family member — Ask your agency to send them an invitation. Need to remove someone's access — Contact your agency and they'll handle it. Security concern (someone has access who shouldn't) — Tell your agency immediately