New to home care? Here are plain-language definitions of words you'll hear. Care plan — A written guide that describes the type of care you need, how often you'll receive visits, which tasks your caregiver will help with, and the expected schedule.. Visit — A scheduled time when your caregiver comes to your home to provide care. A visit has a start and end time.. Caregiver — A person trained and employed by your home-care agency who provides hands-on support, such as bathing, medication help, meal prep, or companionship.. Schedule or roster — A list of all your upcoming visits, showing dates, times, and which caregiver is assigned.. Continuity — Getting the same caregiver for most of your visits. Continuity builds trust and means your caregiver knows your preferences and routine.. EVV (Electronic Visit Verification) — A system that records when your caregiver arrives and leaves your home using GPS and timestamps. It protects both you and your caregiver. Invoice — A bill your agency sends after care is provided, listing the services delivered, hours worked, rates, and amount due.. Billable hours — The hours your agency will charge you for. This is usually the time your caregiver actually worked, recorded by clock-in and clock-out.. Due date — The date your agency expects payment of the invoice. Pay by this date to avoid late fees.. Payer — Whoever pays your bills—you, an insurance company, Medicaid, or a family member. Your agency calls this the bill-to party. Home-care agency…