Reach out to your agency through the app when you need to change a shift time, request a day off, or are unavailable for an upcoming assignment. In the Hailo app, go to Home to see your next shift, or tap Plans to view all your upcoming assignments. Find the shift you need to change or the care plan you want to request time off from. Tap the Messages tab at the bottom. Find your agency in the list. If you don't see a conversation thread, tap the button to start one. Type your request clearly—for example, 'I cannot work next Tuesday' or 'Can I change my Wednesday shift to 2 PM instead of 10 AM?' Tell your agency the exact date and time of the shift you need to change. If it's an emergency, say so. Your agency will respond through Messages with what they can do. Keep messaging back and forth until you have an answer. If you need to reach your agency right away, look for their phone number in your Messages conversation or check your Profile. A quick call is best for true emergencies.