Here are common terms used in Hailo and home care, with clear explanations. Shift — a scheduled visit with a client, with a start time, end time, and location. Open shift or coverage — a shift that needs a caregiver; you can claim it or the agency assigns it. Plan or care plan — a recurring pattern of visits for the same client (e.g., three times a week, same times). Clock-in window — the time frame before your shift when you are allowed to clock in early (if your agency permits it). EVV — electronic visit verification; the system that records when and where you arrive and leave Visit tasks — specific things you are supposed to do during a shift (e.g., help with breakfast, administer medication). Visit notes — your written record of what you did and how the client was doing. Documentation — records your agency keeps about you, including credentials, background check, certifications, and availability Pay period — the time span your agency uses for paychecks (weekly, bi-weekly, or monthly). Gross hours — total hours you worked before overtime rules are applied. Overtime — extra hours beyond the standard per your agency policy, often paid at a higher rate. Reimbursement — money your agency pays you back for expenses (mileage, supplies, travel) Credential — a certificate, license, or training record that proves you are qualified for a job (e.g., CPR certification, CNA license). Expiration date — the date when a credential is no longer valid and needs renewal. Background check — a…