When something is not working — a shift, the app, or your pay — here is where to find answers and who to contact. For questions about shifts, pay, scheduling, credentials, or how something in your profile works, message your agency through the Messages tab. They have access to your records and can help or escalate the issue. Tap Profile, then Help Center to browse articles about common topics. You can search for keywords (e.g., 'clock in,' 'password reset,' 'visit notes') to find answers quickly. When you contact your agency about an app issue, provide as much detail as you can so they can help faster. What you were trying to do when the problem happened. What error message or unexpected behavior you saw. When it happened and whether it is still happening. What phone and operating system you use (iPhone with iOS version, or Android with version). Whether you have tried any troubleshooting steps (restarting the app, updating, etc.) Use the phone number from your agency's contact info for urgent situations: you cannot clock in before a shift starts, you need to cancel or request a time-off immediately, or there is a safety concern. Messages are good for non-urgent questions; calls are better for time-sensitive issues.