If an office staff member forgets their password or can't sign in, they can reset it through the Forgot password link on the sign-in page. On the Hailo sign-in page, they should click Forgot password or Password recovery link. They'll enter their email address and Hailo will send them a password reset email. Tell them to check their email (including spam folder) for a message from Hailo. They click the link in the email, create a new password, and then sign in with the new password. If they don't receive the password reset email, go to Team and search for their name or email. If their status shows Pending or Expired, they may not have completed their initial invitation yet. You'll need to resend their invitation instead of resetting a password. If their status shows Active, but they still don't receive the reset email, ask them to check their spam folder or contact Hailo support. If the person is Pending or has an Expired invite, click Resend invite on their Team row. Hailo will send a new invitation link to their email. They follow the link to create an account, set their password, and then sign in. This is different from the password reset flow and is needed for people who haven't completed their initial setup.