When assigning a shift, Hailo shows eligible caregivers based on their status, credentials, availability, and client preferences. If a caregiver is missing from the list, verify their profile and eligibility before reassigning. Open the caregiver's detail page and check their Status field. If the status is Inactive, Inactive (screening pending), or Archived, the caregiver cannot be assigned. Change the status to Active or confirm with your hiring team why they were set to Inactive. Reassign the shift once the status is corrected. Review the caregiver's scheduled work during the proposed shift time. If a shift already appears on their calendar during those hours, the system will flag a conflict. Either choose a different time, cancel the existing shift, or confirm the overlap is intentional (such as a team visit) before saving. Open the caregiver's Credentials tab and verify that required credentials for the shift's care type are present and not expired. If a credential has passed its expiration date or is marked missing, update it with the current document details or mark it as Verified with the latest date before attempting the assignment again. If the caregiver has recorded availability windows (days or times they prefer work), confirm the shift falls within their expressed availability. Similarly, if they have travel distance preferences or specific location preferences, verify the shift's service address is compatible. Update their profile if preferences have changed. If …