If a team member can't sign in or can't see a page they need, check their invitation status, email address, role permissions, and plan features. Go to Team and locate the person who is having trouble. If their status shows Pending, Expired, or Not invited, they may not have received or completed their invitation. Resend the invitation from the Team page. If the invitation shows Pending more than a week old, it has likely expired and must be resent before the person can sign up. Confirm the email address listed on the Team page matches the address the person is using to sign in. If they signed up with a different email (such as a personal email instead of work email), they may not see the agency account. Resend the invitation to the correct email address, or ask the person to use their registered work email when logging in. Open their Team member detail and check their Role. Compare the role's permissions against the page they are trying to access. If the role lacks permission, update their role to one that includes the needed permission (such as Manager or Admin). Go to Settings > Plan and check whether the feature they are trying to access is available in your agency's current plan (such as Voice, Marketplace, or Reports). Some features are only available on Core or Operations plans. If the module is not listed, upgrade your agency plan or contact sales to enable it. If you have changed the person's role or the plan has been updated, ask them to sign out of the app or browse…