When you invite a client or family member to the Hailo portal, they get their own private app account where they can view upcoming visits, message your agency, review visit notes, and manage invoices. Understanding what they see helps your team answer questions and set expectations. The Home tab shows the client's next scheduled visit at the top with the caregiver name, date, time, and service address. Below that are past completed visits with notes from the caregiver about what care was provided. Clients can tap a visit to see full details including the exact clock-in and clock-out times and any tasks the caregiver completed. The Schedule tab shows all upcoming visits in a calendar or list view. Clients can see the full month of scheduled care at a glance. Each visit shows the date, time, caregiver name, and service type. Tapping a visit opens the detail view with full information about that day's care. The Messages tab opens a direct message thread with your agency. Clients can ask questions about their schedule, request changes, ask about billing, or raise concerns. Messages are saved in Hailo so both your team and the client have a history of the conversation. Your agency team can reply to messages from their Messages tab in the agency portal. The Profile tab shows the client's name, contact information, and notification preferences. They can update their phone number or address, change their password, and adjust which types of notifications they receive (visit reminders,…