Messages keep your team and clients connected without email or phone calls. Coordinate schedule changes, resolve questions, and document communication all in one place. From the sidebar, click Messages. You will see a list of active conversations with caregivers and clients. Tap a conversation to open the chat thread. Click the plus button to start a new message. Search for the caregiver, client, or family member by name and select them. Type your message in the text field. Press Enter to send, or Shift+Enter to add a new line. Messages are delivered instantly when the recipient is online or as a notification when they check their app. Toggle between Caregivers and Clients & family tabs to organize your inbox. Each tab shows unread message counts. Click on a conversation name at the top to open the full profile of the person you are chatting with. Search your message history to find past conversations and details. Message history stays in Hailo for future reference.