When a caregiver clocks in late or forgets to clock in at all, the visit shows an exception flag during approval. Investigate, verify what happened, and make a correction if appropriate. Open Scheduling > Approvals and look for visits flagged 'Late clock-in' or 'Missed clock-out'. A late clock-in means the caregiver clocked in after your agency's threshold (e.g., more than 15 minutes after the scheduled start). A missed clock-out means no checkout timestamp was recorded. Open the visit detail and compare the scheduled start time with the recorded clock-in. Note any gap. For missed clock-outs, check whether there is a completed_at timestamp or whether the visit was manually closed by staff. Use in-app messaging or phone to ask the caregiver what happened. Common reasons include traffic delays, phone connection issues, or forgetting to tap the button. Note their explanation in a record or message thread. If the explanation doesn't match the schedule or clock data, ask the client when the caregiver actually arrived or left. Payers may require client confirmation for significant time adjustments. If the explanation is credible and supported, edit the clock time to reflect what actually happened. For a late clock-in caused by traffic, adjust the start time to the actual arrival. For a missed clock-out, add the approximate departure time based on the caregiver's or client's account. Select the appropriate exception reason (e.g., 'Traffic', 'Device issue', 'Client not home') and add…